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Terms of Service

Last updated: 2026-05-13

Terms of Service

Last updated: May 13, 2026

Acceptance

By submitting the qualifier form, booking a call, or using any service offered at consulting.jalcocertech.com (“Services”) you agree to these Terms. If you do not agree, do not use the Services.

Services Offered

JAlcocerTech offers:

  • 30-Minute Decision Call — $235 USD. One concrete AI-shipping decision per call. Live working session + written deliverable sent within 48h of the call.
  • Monthly Retainer Engagement — from $20,000 USD/month. Embedded AI delivery: scoping, evaluation, monitoring, deployment, model refresh.
  • Free Educational Content — DIY ebooks and articles at ebooks.jalcocertech.com. Free, no email required.

The Services are remote-only.

Booking and Scheduling

Qualifier

Every paid call must be preceded by completion of the qualifier form. The qualifier exists to filter out unsuitable engagements (researchers, validation-seekers, no-budget) and is not optional.

Cal.com Slot

Once you qualify, you receive a Cal.com booking link. You must provide accurate contact information at booking. The slot is confirmed when payment is processed.

Rescheduling

  • Free reschedule up to 24 hours before the slot.
  • Inside 24 hours, reschedules are at our discretion (we’ll usually accommodate once).
  • No-show without notice forfeits the slot and the fee.

Payment Terms

30-Minute Decision Call

  • Price: $235 USD, charged at the time of booking via Cal.com / Stripe.
  • Currency: USD. Conversion handled by the processor where applicable.
  • VAT/sales tax: added at checkout where legally required.
  • Invoice: provided on request after the call.

Retainer

  • Pricing and scope agreed in a written proposal after the free scoping call.
  • Net 7 invoice terms unless otherwise agreed.
  • Monthly billing in advance.

Plan-or-Refund Guarantee (30-Min Call)

This is the warranty on the paid call. Read carefully.

What you get

By 48 hours after the call, a written deliverable containing:

  1. The decision you asked for, answered directly
  2. The recommended path
  3. The next three concrete action items
  4. The failure modes to watch

Refund window

  • 7 calendar days from receipt of the written deliverable.
  • Email [email protected] with the reason the deliverable is not actionable.
  • Full refund of the $235 processed within 5–7 business days.

What “not actionable” means

A deliverable is considered actionable if it answers the question with a concrete recommendation and a next step. The refund covers:

  • Deliverable is vague, hedged, or non-committal
  • Deliverable does not address the question you submitted in the qualifier
  • Deliverable arrives later than 48 hours after the call (excluding agreed extensions)

What is NOT grounds for refund

  • “I didn’t end up acting on it”
  • “I disagreed with the recommendation”
  • The recommendation didn’t produce the outcome you hoped for once implemented
  • You changed your mind about the project
  • No-show on the call

You are paying for clarity, not for certainty or for me to execute on your behalf.

What you keep regardless

The written deliverable is yours to keep whether you refund or not. No claw-back.

Retainer Refunds

Retainer engagements operate under a written Statement of Work agreed before payment. Refund terms are defined in that SoW on a per-engagement basis. The 7-day plan-or-refund guarantee applies only to the $235 30-min call.

Intellectual Property

Your Content

You retain ownership of all materials, code, and information you provide. You grant a limited licence to use those materials for the sole purpose of delivering the Services.

Our Deliverables

  • The written deliverable produced from a $235 call is licensed to you for unrestricted internal use upon payment.
  • You may not resell or republish the deliverable as a standalone product.
  • We retain ownership of underlying methodologies, frameworks, and templates.
  • Retainer deliverables follow the IP terms set in the per-engagement SoW.

Confidentiality

  • We maintain confidentiality of project details disclosed during the engagement.
  • Mutual NDA available on request before disclosing sensitive material.
  • We may reference work generically in case studies only with your prior written consent. We will not name your company or specifics without that consent.

User Responsibilities

You agree to:

  • Submit accurate, honest information in the qualifier and at booking
  • Come to the call with one concrete decision, relevant context, and the materials needed to answer it
  • Use the deliverable lawfully and within the licence granted
  • Pay invoices on the agreed terms
  • Not engage in abusive conduct

Limitation of Liability

Disclaimer

The Services are provided “as is”. We make no warranty that any recommendation will produce a specific commercial, technical, or financial outcome once implemented. The plan-or-refund guarantee above is the sole warranty.

Liability Cap

To the maximum extent permitted by law:

  • Total aggregate liability is capped at the amount paid for the Service in question ($235 for a single call; the most recent monthly retainer fee for retainer clients).
  • No liability for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, business interruption, or reputational harm.
  • No liability for third-party service failures (cloud providers, payment processors, model providers, etc.).
  • No liability for actions taken on the basis of the deliverable. Implementation is your responsibility.

Indemnification

You agree to indemnify, defend, and hold JAlcocerTech harmless from any claim arising out of:

  • Your use of the Services or the deliverable
  • Your breach of these Terms
  • Your violation of any law or third-party right
  • Your implementation of any recommendation contained in the deliverable

Termination

By You

  • Cancel a booked call per the rescheduling / cancellation rules above.
  • Terminate a retainer per the SoW.
  • Outstanding invoices remain payable.

By Us

We may suspend or terminate the engagement, without refund beyond the guarantee terms, if you:

  • Provide false information in the qualifier or at booking
  • Breach these Terms
  • Engage in abusive or unlawful conduct
  • Fail to pay an invoice when due

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Update this to your operating jurisdiction (e.g. Spain, Madrid) before publishing.

Process

  1. Informal: email [email protected] — most issues resolved here.
  2. Mediation: good-faith mediation if informal resolution fails.
  3. Courts: exclusive jurisdiction of the courts of [Your Jurisdiction] for any remaining dispute.
  4. No class actions: disputes resolved individually.

Changes to Terms

  • Terms may be updated; the “Last updated” date will change.
  • Material changes communicated by email to active clients.
  • Services already paid for are governed by the Terms in force at the time of payment.

Severability

If any provision is held unenforceable, the remaining provisions remain in full effect.

Entire Agreement

These Terms, together with the Privacy Policy and any signed SoW (for retainer engagements), constitute the entire agreement between you and JAlcocerTech regarding the Services.

Contact

Additional Policies

Incorporated by reference:

By using the Services you acknowledge that you have read, understood, and agree to be bound by these Terms.