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Terms of Service

Last updated: 2025-12-09

Terms of Service

Last updated: December 9, 2025

Acceptance of Terms

By accessing or using SelfHosted Consulting services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

Services Provided

We provide technical consulting services including:

  • One-on-One Consulting: Personalized technical guidance sessions
  • Action Plans: Custom step-by-step implementation guides
  • Technical Support: Ongoing assistance for self-hosting projects
  • Infrastructure Consulting: Architecture design and optimization

Booking and Scheduling

Consultation Sessions

  • Sessions are booked through our Cal.com integration
  • You must provide accurate contact information
  • Rescheduling is allowed up to 24 hours before the session
  • No-shows without notice may forfeit the session

Cancellation Policy

  • Client Cancellation: Full refund if canceled 24+ hours in advance
  • Last-Minute Cancellation: 50% refund if canceled within 24 hours
  • No-Show: No refund for missed sessions without notice
  • Our Cancellation: Full refund plus 10% credit for future services

Payment Terms

Pricing

  • Consulting rates are displayed on our website
  • Prices are in USD unless otherwise stated
  • Prices subject to change with 30 days notice
  • Custom project quotes provided upon request

Payment Processing

  • Payment required before service delivery
  • We accept major credit cards and digital payments
  • All payments processed through secure third-party processors
  • Invoices provided for all transactions

Refunds

  • Refunds processed within 5-7 business days
  • Refund eligibility based on cancellation policy above
  • Satisfaction guarantee: Full refund if not satisfied (within 24 hours of session)
  • No refunds for completed action plans or delivered work

Intellectual Property

Your Content

  • You retain ownership of all information and materials you provide
  • You grant us license to use your information to deliver services
  • We maintain confidentiality of your proprietary information

Our Content

  • Action plans and deliverables become your property upon payment
  • We retain rights to general methodologies and frameworks
  • You may not resell or redistribute our deliverables
  • Templates and tools provided are for your use only

Confidentiality

  • We maintain strict confidentiality of your projects
  • Non-disclosure agreements available upon request
  • We will not share your technical details with third parties
  • Case studies require explicit written permission

User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Use services for lawful purposes only
  • Not misuse or abuse our services
  • Respect intellectual property rights
  • Maintain security of your account credentials

Limitation of Liability

Disclaimer

  • Services provided “as is” without warranties
  • We do not guarantee specific outcomes or results
  • Technical advice is based on best practices and experience
  • Implementation is at your own risk

Liability Limits

  • Our liability limited to amount paid for services
  • Not liable for indirect, incidental, or consequential damages
  • Not responsible for third-party service failures
  • Not liable for data loss or security breaches on your systems

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of third-party rights
  • Your implementation of our recommendations

Termination

By You

  • Cancel services at any time per cancellation policy
  • Request account deletion at any time
  • Outstanding payments must be settled

By Us

We may terminate or suspend services if you:

  • Violate these Terms
  • Provide false information
  • Engage in abusive behavior
  • Fail to pay for services

Dispute Resolution

Governing Law

These Terms governed by laws of [Your Jurisdiction]

Dispute Process

  1. Informal Resolution: Contact us to resolve issues
  2. Mediation: Good-faith mediation if informal resolution fails
  3. Arbitration: Binding arbitration for unresolved disputes
  4. Class Action Waiver: Disputes resolved individually, not as class actions

Changes to Terms

  • We may modify these Terms at any time
  • Significant changes communicated via email
  • Continued use constitutes acceptance of new Terms
  • Previous Terms apply to services already purchased

Severability

If any provision is found unenforceable, remaining provisions remain in effect.

Entire Agreement

These Terms constitute the entire agreement between you and SelfHosted Consulting regarding our services.

Contact Information

For questions about these Terms:

Additional Policies

These Terms incorporate by reference:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.